Moderation Policy

Last updated Sep 01, 2025

Purpose

Purpose This Moderation Policy explains how Mynalabs Inc. ("Company", "we", "us") monitors, reviews and enforces every piece of content that appears on the ChaChat mobile application and web platform (collectively, the "Service").
We accept full responsibility for AI-generated content produced by our models on the platform.
Users are responsible for all content they upload to the platform, including original prompts, messages, and images.
We maintain a multilayered moderation program that complies with law, industry best practice and acquiring-bank requirements.

Scope

This policy applies to:

any text, image, audio, video or other material uploaded by users;
any content produced by our AI models in response to user prompts;
all public and private areas of the Service.

Definitions

Account – a unique profile that allows a user to access the Service.
Content – any data (text, images, audio, video, code, etc.) posted or generated on the Service.
Moderator – a Company employee or vetted contractor who manually reviews Content.
Proprietary Models – AI classifiers developed in-house for moderation.
User (“you”) – any individual or legal entity accessing the Service.

Company’s Responsibility & Commitment

We monitor 100 % of uploaded and generated Content before or immediately after it becomes visible.
We block disallowed categories in real time (see Prohibited Content).
A dedicated moderation team reviews all flagged items within strict time-frames (see Moderation Workflow).
All moderation actions are logged for audit and retained in line with privacy law.

Your Right to Post Content

You retain ownership of lawful Content and grant the Company a worldwide, non-exclusive licence to store, display, adapt and distribute it solely for operation of the Service. By posting, you warrant that you have the necessary rights and that your Content does not violate this Policy or any law.

Prohibited Content

The following categories are not permitted anywhere on the Service:

Illegal activity – content that facilitates or depicts unlawful acts.
Sexual content with nudity or minors – including (but not limited to) exposed female nipples, genitals or anus.
Harassment & hate – defamatory, discriminatory, or violent speech targeting a protected group or individual.
Spam & deceptive practices – unsolicited ads, scams, misleading metadata.
Malware & exploits – viruses, trojans, phishing kits or instructions to create them.
Intellectual-property violations.
Impersonation of another person or entity without authorisation.
Privacy violations – personal data posted without consent.

Moderation Workflow

Stage	Coverage	Method	SLA
1. Automated Screening	100 %	Image/Video: industry models (e.g. `safety_checker`) + proprietary `Nude Detector v3.2` Text: transformer scoring toxicity, sexual content, violence, extremism Prompt blacklist pre-filter for AI generation When relevant, content is also checked by analyzing facial features to ensure it does not depict minors or well-known personalities.	Seconds
2. User Reporting	On demand	“Report” button creates high-priority queue	Immediate flag
3. Human Review	Flagged items + 1 % daily sample	In-house moderators (UTC±0 – UTC+4)	≤ 24 h (avg 4 h)
4. Enforcement	Violations	1st offence – removal + warning 2nd offence – 7-day suspension Severe/repeat – permanent ban & possible legal action	Immediate
5. Appeals	All enforcement	Email to support@chachat.app	≤ 5 business days

Additional Safeguards for AI-Generated Content

Input validation – prompts scanned for disallowed terms before generation.
Dual-layer output analysis – semantic label extraction and visual nude detection.
Post-generation block – violations deleted before display.

Account Termination

The Company may suspend or terminate access without notice for repeated or severe violations. Upon termination, your right to use the Service ceases immediately.

Continuous Improvement

False-positive / false-negative rates are measured monthly; models retrained quarterly.
User feedback (email, in-app surveys, store reviews) is triaged within 48 h.
Aggregated enforcement statistics are published quarterly at chachat.app/transparency.

Contact

Questions or appeals: support@chachat.app
Compliance & legal: compliance@chachat.app
Mynalabs Inc., 769 Monterey Blvd., Suite 5A, San Francisco, CA 94127 USA